Terms & Conditions
The present general conditions of sale are only applicable to the sales of products offered directly by Access Trading SRL (below referred as “Access Trading”) on the website www.giulbrand.com All products are sold new. These general conditions are applicable, excluding all other conditions, in particular those applicable in physical shops selling these products.
Article 1 - Prices
1.1 The prices of our products are indicated in euros, including taxes (VAT) but excluding the shipping costs which will depend on the country of delivery (except any other provisions to the contrary)
1.2 Access Trading has the right to modify these prices at any time. However, products will be invoiced based on the prices in force at the time the order was placed.
1.3 The products remain the entire property of Access Trading until the transaction is fully completed and the full payment is received by Access Trading.
1.4 The products sold on this website are for private use only (not for trade).
Article 2 - Order
2.1 Once you have placed an order on our website, you will receive a confirmation by email to the email address you have entered. Once you have received confirmation, the contract is binding.
2.2 Access Trading has the right to cancel or refuse to process any order from a customer with whom there is a pending dispute regarding the payment of a previous order.
Article 3 - Acceptance and validation
3.1 By validating your order, you declare having read and accepted the present general sales conditions in their entirety. The data registered on Giulbrand's website (www.giulbrand.com ) constitutes the evidence of all transactions made between Access Trading and its customers except any other evidence to the contrary.
Article 4 - Availability ; out of stock ; product information
4.1 Our products range is available and our prices are valid as long as they are visible on our website and are in stock. If a product becomes unavailable after ordering, we will inform you by e-mail as well as when they are back in stock. Your order will automatically be cancelled and you will be reimbursed if your account has been debited.
4.2 You will find the product description (colour, size, type…) and digital photos for each item. We have made our best efforts to ensure that the descriptions and colours are as accurate as possible. However, the image and colour may vary depending on the quality of your screen. We therefore cannot guarantee that your screen will correctly display all the features of the chosen item.
Article 5 - Delivery
5.1 General
The products bought on our website can be delivered all over the world with Bpost. The delivery period indicated when making an order is based on estimations. It corresponds to the time needed to ship and dispatch the goods. Products are delivered to the address you have indicated when making the order. In the event the address on your order is incorrect, Access Trading is not responsible if you have not take delivery of your order. When you order several items at once, if these products have different delivery periods, the longest period is applicable. Access Trading has the right to delay any shipment. If some items ordered at the same time through a single transaction are shipped separately, any fees for postage and packing will be invoiced for one single shipment. Access Trading is not responsible for any consequences due to any longer delivery time.
5.2 Delivered items
You must inform Access Trading of any problems regarding the delivered products (e.g. damaged package, opened packages, missing pieces etc.) within seven (7) days after delivery. Depending on the circumstances as described under article 7 below, you may benefit from an exchange or the full reimbursement.
5.3 Delivery details
Orders are processed from Monday to Friday, except on Belgian bank holidays. Products are sent by Bpost from Belgium. The maximum delivery periods vary between two (2) days and two (2) weeks after receiving the payment depending on the city or country of destination. Access Trading is in no case responsible for delays beyond its control due to a backlog attributable to Bpost or one of its suppliers. All items that are out stock will automatically be deducted from the order.
5.3 Delivery : additional cost
When a purchase is made and a package has to be delivered internationally outside the European Union such as for example in the United States, it may be subject to additional costs such as import taxes, customs duties, and/or fees imposed by the destination country. These charges are generally due once the package arrives in the destination country. The buyer is solely responsible for the payment of all customs duties and all other extra taxes and fees charged by the destination country or state. Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Article 6 - Payment
6.1 To pay for your order, you will be directed to a secure payment page on our Website. All payments will be processed using a secure encrypted procedure to prevent the interception of information provided by the buyer. The electronic payment system used is stripe.
Article 7 - Returns & Reimbursement
7.1 If one of the products purchased does not suit you, you have the statutory right to cancel your order within fourteen (14) calendar days from the day following the delivery in accordance with European and national legal provisions. All cancellation after this period will not be accepted.
7.2 The buyer has the right to return any delivered item according to article 7.1 above but only if it is undamaged, in perfect condition and unused (with the exception of the normal fitting such as in a shop). The original labels and tags must still be attached as well as the original packaging. We will promptly and within no more than 14 days exchange the goods or refund all payments received for the cancelled order.
7.3 When a delivery is late for more than (30) days, you may cancel your order and request to be reimbursed for the cost of the product purchased and any return charges. In this case, if you have received the product after your cancellation, we will reimburse you when we have received the product back in its original state.
7.4 Reimbursement will be made on the account number and invoicing address communicated by the buyer, within fourteen (14) days. We are not responsible for any exchange rate fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the amount is refunded.
7.5 The return is at the customer's expense.
Article 8 - Security
8. 1 All orders processed via our website are secured through the payment providers in order to protect any data regarding purchases as efficiently as possible.
Article 9 - Customer service
9.1 For all information or any questions regarding products and deliveries, our customer service is at your disposal via e-mail at [ info@giulbrand.com] on weekdays from 9am to 5pm.
Article 10 - Intellectual property
All texts, illustrations and images on our website are protected by European intellectual property law. Only a private use is authorized. Total or partial reproduction of our website is strictly forbidden. Anyone wishing to use our logo or branding for promotion on their blog, personal website or other media, is encouraged to first contact us through our website.
Article 11 - Liability
The products on this website are offered in compliance with Belgian law. It is the customer's responsibility to check any legal local restrictions regarding the import and use of the item he/she wants to order. Please contact info@giulbrand.com in case you have any question regarding a particular product. Access Trading is not liable for any indirect damages, losses or costs that could be the result of the purchase and is not responsible for any services provided by third parties with witch it collaborates such as shipping companies and payment service providers.
Article 12 - Guarantee
12.1 We undertake to reimburse or exchange any defective item that do not correspond to your order in accordance with article 7 that specifies the details and procedures for reimbursement. In all cases, you benefit from the legal guarantees regarding the conformity of the goods with the contract and latent defects, in accordance with the relevant legal provisions. The provisions of this article do not prevent you from benefiting from the retraction rights in Article 7.
Article 13 - Applicable law - Disputes
13.1 The present contract is subject to Belgian law.
13.2 The language of the present contract is English.
13.3 Any dispute relating to the interpretation or performance of this contract is subject to the exclusive jurisdiction of the courts of Brussels in Belgium.
Article 14 - Personal information
14.1 Information and data concerning your identity are necessary for managing, your order and for our commercial relationships. They may be passed on to companies that contribute to these relations such as companies that execute services and orders, for their management, execution, processing and payment. This information is stored according to Belgian law on Privacy Protection on personal data. You have the right to access, correct and delete personal details. Write an e-mail to [info@giulbrand.com] or a letter, mentioning your surname, first names, e-mail address and if possible a customer reference number. Our site has been conceived with our customers in mind. This is also why we may use cookies. A cookie registers your visit to our website. Cookies on Giulbrand.be can only used to improve our personalised service to you.
This website is managed by the SPL Access Trading with offices at 40, Rue Lieutenant Lotin 1190 Bruxelles registered under number 01737.222
Privacy policy
Welcome to our website www.giulbrand.com managed and owned by SRL Access Trading with offices at 40, Rue Lieutenant Lotin 1190 Bruxelles registered under number 01737.222 (referred to below as Access Trading).
We value your privacy and as a consequence, it is important that you know which personal data we process, for what purposes, how we protect your data, and what your rights are in this regard.
1. Scope
As the controller, we are responsible for processing the personal data you provide us as a buyer of goods offered on the website www.giulbrand.com or as a visitor of this website.
This Privacy Policy applies not only to services that we provide through our website but also to any other services that we provide through apps, social media, or other channels.
The Giulbrand.com website may contain links to third-party websites, plug-ins, and applications. If you click these links or enable these connections, third parties may collect or share information about you. We have no control over these third-party websites and are not responsible for their privacy statements. When you leave our website, we trecommend that you read the privacy statement of each website you visit.
2. Processed data
Personal data, or personal information, means any information about a person that makes it possible to determine their identity. If data cannot be used to determine a person’s identity, those are anonymous data not personal data.
We process different types of personal data that we can classify into these categories:
· Identity data include your form of address, first name, surname or similar identifiers, gender, and date of birth.
· Contact details include your address, billing address, delivery address, telephone numbers, email addresses, profile details in social networks, and similar contact details.
· Financial data include your bank account and credit card details.
· Transaction details include data on payments and refunds made.
· Technical data include your IP address (internet protocol), browser type and version, time-zone setting and location, types and versions of browser plug-ins, operating system and platform, and other technology on the devices you use to access our website.
· Usage data include information about how you use our website, products, and services.
· Marketing and communications data include your preferences for receiving marketing materials from us and third parties and your communication preferences.
· Besides all the above information, profile details include your username and password, any purchases or orders you have made with their status and details, and your notifications, reviews, and survey responses, interests and preferences, and any photos or other visual material.
You decide which data to transfer to us, but certain data are necessary to purchase products or services from us or for us to be able to deliver them to you. If you do not provide certain data to us, we might be unable to deliver certain products or do so completely.
3. Collection of data
We may use different methods to collect data from and about you. This may include the following:
· Direct interaction: You provide your data to us through our website www.giulbrand.com or by contacting us by post, telephone???, email, or other means. This includes personal data that you provide when you:
· create an account on our website
· request and pay for our products
· request us to send marketing material
· participate in a contest, promotion, or survey
· give us feedback.
· Automated interaction: When you interact with our website, we may automatically collect technical data about your equipment and your browsing habits and patterns. We collect these personal data through the use of cookies, server log files, and similar technologies. We may also receive technical data about you when you visit other websites on which our cookies are implemented. See our cookie statement for more information.
· Third parties or publicly available sources: We may receive personal data about you from third parties in the following situations:
· Technical data from:
· analysis service providers: Google Analytics, based outside the EU;
· advertising networks: Google Adwords based inside and outside the EU;
· search information providers:
· contact details, transaction data, and financial data of providers of technical services and payment and delivery services based inside and outside the EU.
4. Purposes for data processing
We process your data only in accordance with the GDPR i.e the European General Data Protection Regulation 2016/679 of 27 April 2016
We therefore will process your data based on:
· your consent to do so
· the need for processing to supply the products that you purchase from us
· the need for processing to comply with any legal obligation
· the need for processing for our legitimate interests or those of a third party, unless your interests override these interests.
In general, we do not rely on your consent as a legal ground for processing your personal data, except for sending you direct marketing messages by email or SMS to the extent required by law.
Below is a table specifying the specific purposes for processing the data, the type of data and the legal ground
We may also process your data for marketing purposes. Here we distinguish between marketing that we perform ourselves and marketing that our partners perform.
By analysing your profile data, we form a picture of what we think are your interests and preferences, and on that basis highlight products and services relevant to you through marketing messages. Such marketing messages are also generated after you request information from us, register for a promotion, or enter a competition.
If we share your data with third parties for marketing purposes, this will always be after you have given your express consent.
5. Data disclosure
We may have to share your personal data with third parties, such as:
· subcontractors needed to execute orders for products you purchase from us, such as transport and logistics companies, website and tool developers
· professional advisers such as legal consultants
· government agencies
To the extent necessary, we may transfer your personal data to another country, even outside the European Union. We obviously respect the rules in this regard and adopt the appropriate precautionary measures as laid down in the GDPR.
For transfers outside the European Union, we first ensure that the country concerned has an adequate level of protection. This European Commission issues a list of these countries, which includes the United States, but only for companies certified under the EU-US Privacy Shield.
If the country concerned does not enjoy an adequate level of protection, we will use an agreement approved by the European Commission with that country’s service provider that protects personal data in the same way as within the European Union.
6. Duration
We keep your personal data for as long as needed to achieve the purposes for their processing.
In determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, as well as the potential risk of damage due to unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve these purposes by other means, and the applicable legal requirements.
Under certain circumstances, we may anonymize your personal data (so they can no longer be linked to you) for research or statistical purposes. In that case, we may use this information unlimitedly without further notice.
7. Security
We do our best to guarantee the security, confidentiality, and integrity of your personal data. We restrict access to your personal data to those employees, consultants, subcontractors, and other third parties necessary for us to fulfil our contractual obligations to you and/or our legal obligations. They work on our instructions and are also subject to a duty of confidentiality.
improved.
Lastly, when you place an order or access your account data, we use Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us.
8. Your rights
Right of access: You have the right to access all personal data that we process about you, and all related information: purposes, recipients, retention period, and so on.
Right to rectification: You have the right to have incorrect personal data rectified or to supplement incomplete personal data.
Right to erasure: (‘right to be forgotten’): In specific situations, you have the right to demand that your personal data be erased. If we believe that your request for erasure of your data does not meet the legal criteria for exercising this right, we will inform you of this at the time of your request.
Right to restriction of processing: You have the right to require us to suspend the processing of your personal data (without erasure of the data) in these cases only: (a) if you want us to verify the accuracy of your data until the date of our response; (b) if our processing is unlawful but you do not want us to erase your data; (c) if you would like us to keep your data, even though we no longer need them, because you need them to establish, exercise, or defend legal claims, or (d) if you have objected to the processing of your data for the period necessary for us to verify that our legitimate grounds do not override yours. If the restriction of processing is lifted, we will inform you in advance through the same means of communication by which you exercised your right.
Right to object/oppose: You have the right, for reasons relating to your particular situation, to object to the processing of your personal data for which we rely on our or a third party’s legitimate interest as a legal ground. We will discontinue processing, unless we are able to rely on compelling legitimate grounds that override or relate to establishing, exercising, or defending legal claims.
If we process your data for direct marketing purposes, you have the right to oppose this at any time.
Right to data portability: In certain situations, you have the right to receive your personal data in a structured, commonly used, and machine-readable form in order to transmit those data to another controller. If you wish, we will transmit your data directly to the relevant controller.
Right to withdraw your consent: You have the right to withdraw your consent at any time when we rely on that consent to process your personal data. However, this does not affect the lawfulness of the processing performed before you withdrew your consent. After withdrawal, we may no longer be able to comply with your requests for products or services. If that is the case, we will inform you at the time of withdrawal.
9. Contact us
If you have questions about our privacy policy or wish to exercise your legal rights, send an email at info@giulbrand.com
We will try to respond to your requests within one month of receiving them. If the complexity or number of requests does not allow us to reply within one month, the deadline for replying can be extended by another two months. We will inform you of such an extension.
If we do not comply with your request, we will inform you of this within one month of receiving it. However, you retain the right to lodge a complaint with the competent data protection authority or to bring a court action.
We will comply with your requests free of charge, unless a request is manifestly unfounded or excessive, for which administrative costs may then be charged.
Cookie policy
As specified in the message indicated in the banner, you may give your consent to the use of cookies simply by clicking on the “OK” key, and closing the banner with the “X” key, scrolling down the page or clicking on any element of the content within the site’s pages. Continuing to navigate upon exiting this cookie policy without specifically choosing to manage permissions is equivalent to granting consent to the use of all cookies.
What is a cookie and what is its purpose?
A cookie is a small file that is sent to the browser and saved on your device when you visit a website likeGiulbrand.be. They allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences.
Which cookies do we use and for what purposes?
Our website uses various types of first party cookies (organised and managed by Access Trading), and third party cookies (organised and managed by third parties based on their own privacy policies which are not under the control of Access Trading).
TYPE OF COOKIE FUNCTION
Navigation cookie From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.
Functional cookies These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time. If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period), finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.
Analytical cookies These first party cookies are the property of Access Trading and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. We will use the results of these analyses anonymously and exclusively for statistical purposes only.
Marketing and profiling cookies These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy.
Social Network Cookies These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:
Facebook : http://www.facebook.com/about/privacy
Google+ : http://google.com/intl/gb/policies/privacy
Twitter : http://twitter.com/privacy
Instagram : https://instagram.com/legal/cookies
YouTube : https://www.youtube.com/static?template=privacy_guidelines
How can I disable cookies and manage my preferences?
Browser
The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.
Below is the procedure to follow to manage cookies from the following browsers:
Microsoft Edge: https://support.microsoft.com/en-us/products/microsoft-edge
Safari: https://support.apple.com/kb/PH21411?locale=en_US&viewlocale=en_US
Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Third Parties
For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://www.youronlinechoices.com. Once on the site, by accessing the area “Your Choices” you can: visualise the list of third party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.
Access to data and customer care
You may freely and at any time receive assistance and explanations on how to provide your consent or selective refusal, or on how to delete cookies from your browser, by sending an email to Customer Care, selecting “Privacy” as the topic. We will reply to you promptly.